![]() You might sometimes think that both callers and management expect you to be a walking encyclopedia of answers to all possible questions and issues. #4 Don’t tell a customer you’re “new here” ![]() It will save you quite some time you would otherwise spend on ACW – just copy the notes you already took into your call log and you’re done.It will help you remember all details and suggestions given to the caller.It’s always better to take notes during calls. If you write down your notes only after a call has ended, there’s a risk you might forget essential details mentioned during your conversation. Writing down your call notes after hanging up the phone seems logical, right? Wrong. If you haven’t read it yet, we recommend checking out the book The One Thing by Gary Keller. It’s much better to focus on one task for a specific amount of time (like 30 minutes or an hour) and then moving on to a completely different task, rather than attempt to do both at once. When doing several tasks at once, not only is it difficult to properly focus on either of the tasks, but you are also far more likely to make mistakes. Think that multitasking will allow you to finish your daily task faster? Then think again. This is especially useful if you are feeling overwhelmed by the amount of work you have to do since it may not seem as daunting when you note it all down and put it in order.Ĭrossing out the tasks you’ve already finished gives you a boost of confidence and makes it easier to deal with the rest of your work. You can sort your tasks by priority and get the most pressing matters out of the way first.You can see what you have to do that day - which tasks you can do in a flash and which will take more of your time and energy.It may sound unnecessary, but creating a to-do list to keep track of your tasks and goals can really help you manage your time better. READ FOR FREE #1 Create a to-do list and sort tasks by priority Turn CloudTalk into a much more powerful tool.Discover CloudTalk’s advanced calling features:. ![]() Firefighters accessed that encampment, which was on the south bank of the Kansas River, through a locked gate and quickly extinguished the fire. That fire was caused by stoves used for cooking and warmth that were too close to combustible materials, Division Chief Kevin Joles said at the time. In November of last year, two dogs died in a fire at an encampment near Burcham Park. On Thursday, a spokesperson for LDCFM, McKenzi Ezell, told the Journal-World that the origin of that fire was still under investigation but that investigators were “working through the incendiary hypothesis that was developed during the scene investigation.” On April 24, a large fire destroyed several tents at an unsanctioned homeless camp behind the Amtrak station in East Lawrence, as the Journal-World reported. This is the second fire at a tent site in the past month. LDCFM is investigating to find the person or people responsible, the release said. The site of the fire was not the city-run support site for those experiencing homelessness, but was east of the Kansas River bridges. Two dogs perished during the fire, and a third dog escaped and was taken to a veterinary office for evaluation. An LDCFM off-road utility vehicle with a water tank and hose was used to extinguish the flames, which were ultimately found just south of the 700 block of Ash in the woods off the riverbank. LDCFM crews found a tent shelter that was consumed by fire, according to the release. ![]() One of the Lawrence Police Department’s drones was in the area with a training team and reported the smoke. The initial call to 911 reported dogs fighting and shots fired in a wooded area near the levee, according to a news release from Lawrence-Douglas County Fire Medical.Ī short time later, firefighters were dispatched after black smoke was seen coming from the area. Wednesday reporting smoke and fire from a wooded area near the Kansas River levee. The Douglas County Emergency Communications Center received several calls shortly after 2 p.m. Two dogs were killed Wednesday and a third was taken to a veterinary clinic after a tent fire in North Lawrence.
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